Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@weareonetech.org. Please note that returns will need to be sent to the following address:

Merico Ltd t/a Pickit and Packit
Unit A, Dallow Street
Burton-on-Trent
Staffordshire
DE14 2PG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@weareonetech.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@weareonetech.org.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@weareonetech.org. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@weareonetech.org.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@weareonetech.org.

Refund and Returns Policy

Last Updated: 26 December 2025

1. Overview

We want you to be satisfied with your purchase. This policy explains our approach to cancellations, returns, refunds and exchanges for purchases from our Shopify store, learning platform and marketing pages. It applies in addition to your statutory rights and forms part of our Terms & Conditions of Sale.

2. Statutory right to cancel

If you buy goods online you have the right under UK distance selling rules to cancel within 14 days of receiving the goods, return them within a further 14 days and receive a refund within 14 days of us receiving the goods back. Certain goods and services are exempt (e.g. custom or perishable items, sealed software that has been opened, leisure services on specific dates). Digital content is not subject to the cooling‑off period if you have agreed to immediate download.

3. Our 30‑day return policy for physical goods

We extend the statutory cancellation period to 30 days. You may return any unused and unopened physical products within 30 days of delivery for a refund. To be eligible the item must be in the same condition that you received it, with seals and packaging intact. You are responsible for return shipping costs unless the item is faulty. We recommend obtaining proof of postage.

4. Partial refunds and opened goods

If goods are returned opened or not in their original condition we may provide a partial refund at our discretion. We will notify you of the amount before issuing the refund. Items returned more than 30 days after delivery may not be eligible for a refund.

5. Digital products (downloads and templates)

You can cancel and receive a refund within 7 days of purchase provided you have not downloaded or accessed the digital product. By downloading digital content within the 14‑day cooling‑off period you agree to waive your right to cancel and you will not be entitled to a refund once download has begun. If a digital product is faulty or cannot be downloaded we will repair or replace it or refund you.

6. Online programmes, courses and memberships

You may cancel within 14 days of purchase if you have accessed less than 20% of the course content. If you cancel after accessing more than 20% or after 14 days, refunds are discretionary and may be granted as credit for other courses. Subscriptions and memberships renew automatically; cancellation takes effect at the end of the current billing cycle and we do not refund partially used subscription periods.

7. Coaching sessions

Coaching sessions may be cancelled within 48 hours of purchase if no sessions have been booked. Sessions can be rescheduled with at least 24 hours’ notice. We do not refund missed sessions or cancellations with less than 24 hours’ notice. Our coaching services are provided for educational purposes and do not constitute therapy, legal, financial or tax advice. We do not guarantee particular results. You remain responsible for decisions and outcomes arising from coaching.

8. Faulty or damaged goods

If a product is faulty, damaged or not as described you have a legal right to request a repair, replacement or refund. Contact us within 14 days of receipt. We will provide return shipping at our cost and, once we have inspected the product, will repair or replace it. If we cannot do so we will refund the purchase price.

9. Returns process

To request a cancellation or return, email support@onetech.co.uk with your order number and details. We will provide instructions. Refunds will be processed to your original payment method within 14 days of receipt of returned goods or, for digital or service refunds, within 14 days of agreeing your request.

10. Contact

For more information or assistance with returns contact:Email: support@onetech.co.ukMail: We Are OneTech Ltd, 128 City Road, London, EC1V 2NX