Shipping policy

Shipping Policy

Last Updated: 26 December 2025

1. Processing time

Orders are usually processed within 2–5 business days. During peak periods, processing times may be longer. We will notify you of any significant delays.

2. Shipping rates & delivery estimates

Shipping charges are calculated and displayed at checkout. We offer both standard and expedited options. Delivery times are estimates and count from the date of dispatch, not the order date. We are not responsible for delays caused by carriers or customs.

3. Domestic & international shipping

We ship to addresses in the UK and internationally. International orders may be subject to customs duties and taxes, which are payable by the recipient. We are not responsible for delays due to customs processes.

4. Order tracking

Once your order has shipped, you will receive a tracking number via email or through your account. Please allow up to 24 hours for tracking details to become active.

5. Lost or damaged packages

If your package is lost or damaged in transit, please contact us as soon as possible. We will open an investigation with the carrier. If the carrier confirms the package is lost or damaged, we will send a replacement or issue a refund.

6. Incorrect addresses

Please ensure the shipping address you provide is correct. We cannot be responsible for orders sent to incomplete or incorrect addresses. If a package is returned to us for this reason, you will be responsible for additional shipping costs to resend it.

7. Changes to this policy

We may update this shipping policy from time to time. Changes will be posted on our website with an updated date. Continuing to use our services after any changes constitutes acceptance of the updated policy.

8. Contact

If you have any questions about shipping, please contact us at support@weareonetech.org.